PLEASE FIND BELOW WHAT INFORMATION YOU WILL FIND ON THIS PAGE REGARDING OUR SHIPPING;

UK DELIVERIES

Please find our shipping prices below. All weights are shown on the product pages on the website.

Shipping depends on the total weight and volume of the item(s) in each order.

  • - Small items will be sent as a large letter in a post (maximum sizes for large letter: 35.3 x 25 x 2.5cm and up to 750g). Please see 'Volume In A Large Letter' on product pages to find out whether a product can be sent as a large letter.
  • - Items up to (when packed): 45 x 35 x 8cm (small parcel wide option) or 35 x 25 x 16cm (small parcel deeper option) or rolled shaped 45cm x 8cm and not exceeding 1 kg will be sent as a small parcel in a post.
  • - Larger items will be shipped via courier at the standard courier shipping rate.  Some fragile mosaic items and silver jewellery of higher value will be shipped via courier.
  • -Shipping times given are after despatch of the order, not the day of placing.

PRICES BELOW ARE NOT VALID FOR BIGB/BGARG PRODUCTS Garden Stone Staues which are below.

ART STONE STATUE DELIVERY

The prices of our art stone statues do not include delivery prices and are exempt from any delivery offers or prices listed on our main delivery page.

Here's Why

Art stone statues exceed the maximum dimensions allowed by normal courier transport companies in their protective wooden crates, if removed from their protective crates they are not good travellers.

So What Happens?

The art stones statues are transported with palletways Pallet Freight the prices for transport start at a minimum of £32+vat and vary with what post code we deliver to, and whether it needs to be transported on a quarter/half or full pallet.  This is why the transport costs can not be automatically apllied on checkout.

So How Do I Order?

Please email us to confirm availability of the satue, giving us the code and destination postal code.  We will then work out the price and email you the final quote.  If you are happy with the price-place the order as usual via the website, we can then send you a PayPal request for the pallet shipment.

What Happens On Delivery? My Customer doesn't have a forklift!

The carriage costs include the price of a Tail Lift (unloading of the pallet).  On the day of delivery you will receive a phone call roughly an hour before delivery so they know to expect delivery.  The stone statues are bulky and impozing, but not that heavy, they can be easily handled by 1 to 2 people depending on size.  You will need to dispose of the transport crate (but not the pallet) themselves.  PLEASE INFORM US OF ANY VEHICLE RESTRICTIONS AT THE DELIVERY ADDRESS AS PALLETS ARE USUALLY TRANSPORTED ON HEAVY GOODS VEHICLES.

Below is a list of the pallet type each Statue can be transported on.  When ordering muliple items it's worth noting that 4 items that take 1/4 pallet don't always add up to one full pallet, the same applies for half pallets.  Sometimes it's more, sometimes less.  Contact us for a quote for multiple items as our warehouse operatives will know how to arrange these items on a pallet to optimise the space available.

ITEM CODE Bgarg-01 Bgarg-02 BigB-03 BigB-04 BigB-05 BigB-06 BigB-07 BigB-08 BigB-09 BigB-10 BigB-12 BigB-13 BigB-14

PALLET

1/2 1/4 1/4 Full Full 1/4 1/4 1/4 1/4 1/4 Full Full Full

UK DELIVERIES

Zip/Postal Code Weight Shipping Price
(exl. VAT)
Shipping method
UK Mainland
IV & BT
0-100g £0.99 Large Letter,Post
UK Mainland
IV & BT
101-500g £1.35 Large Letter,Post
UK Mainland
IV & BT
501-750g £1.65 Large Letter,Post
UK Mainland
IV & BT
0-999g £2.39 Small Parcel,Post
UK Mainland 1000g and over £5.25 DPD Local
BT 1000g and over £9.95 DPD Local
UK MAINLAND ONLY ORDERS OVER £75 FREE Courier

UK Express 1-2 Working Days

Zip/Postal Code Weight  Shipping Price
(exl. VAT)
Shipping method Delivery Aim

UK Mainland

All Weights £6.95 Courier 1-2 Working Days*

*Delivery aim for orders placed before 2pm Mon-Fri, Excludes PO Box and BFPO addresses

OUTLYING REGIONS

Zip/Postal Code Weight Shipping Price
(exl. VAT)
Shipping method
Scottish Highlands and Isles
HS, IM
0-100g £0.99 Large Letter,Post
Scottish Highlands and Isles
HS, IM
101-500g £1.35 Large Letter,Post
Scottish Highlands and Isles
HS, IM
501-750g £1.65 Large Letter,Post
Scottish Highlands and Isles
HS, IM
0-999g £2.39 Small Parcel,Post
Scottish Highlands and Isles
HS, IM
1000-2000g £4.85 Small Parcel,Post
Scottish Highlands and Isles
HS, IM
2001g and over £9.45 Courier

**The following postcodes fall into the Scottish Highlands and Isles.
HS, IM, IV1 - IV56, KA27 & KA28, KW, PA20 - PA49, PA60 - PA78, PA80 - PA88, PH17 - PH44, PH49 & PH50,PO30 - PO41, TR(21-25), ZE

CHANNEL ISLANDS

When shipping to the Channel Islands, please select the the destination country as Guernsey/Jersery.  

This will not affect the shipping price, but will ensure VAT on the order is charged correctly.

Zip/Postal Code Weight Shipping Price
(exl. VAT)
Shipping method
Channel Island
GY, JE
0-100g £0.99 Large Letter,Post
Channel Island
GY, JE
101-500g £1.35 Large Letter,Post
Channel Island
GY, JE
501-750g £1.65 Large Letter,Post
Channel Island
GY, JE
0-999g £2.35 Small Parcel,Post
Channel Island
GY, JE
1000-2000g £4.85 Small Parcel,Post
Channel Island
GY, JE
2001g and over £20.00 Courier

DELIVERY ZONE PRICES- NON EU MAINLAND

WE ARE PLEASED TO ANNOUNCE YOU CAN NOW PLACE ORDERS TO NEW WORLD ZONES DIRECTLY THROUGH THE WEBSITE.

If your country is not listed when you try to place an order you must contact us first for a delivery price. If you place an order and checkout without the correct delivery zone given your order maybe cancelled. We will then contact you giving you the correct delivery price and the option to go ahead with your order or cancel the order.

PLEASE READ CAREFULLY.

This is how it works:

- There is no flat rate for shipping outside of the EU mainland.

- Prices depend on the size and weight of the parcel we despatch.

- We only know the exact price when the item is measured, weighed and booked with the courier.

-Depending on the region, orders usually take between 5 to 15 days for delivery after despatch and depends on the time taken to clear customs.
The price on the website covers most packages up to 3-4kg in weight, in one of our standard large packing boxes.

We then pack the items(s) into the smallest lightest box that can protect the items in transit.  If the courier gives us a lower price on despatch, we then refund you the difference on the day of despatch.*

WHAT THIS MEANS FOR YOU?

You can now place orders quickly and easily in your own time and at your own convenience for delivery to popular countries outside of the EU.

WHAT ARE THE TYPICAL SHIPPING PRICES?

Prices vary with availability and typically start at £15-17.

HOW ARE THE GOODS TRANSPORTED?

The goods are sent via TNT courier with typical transit times, we prepare all of the export documentation for customs and there is no further cost incurred.

WHAT CAN I SEND?

There are certain goods that cannot be sent via air transport for safety reasons

these are typically flammable items. If you are usure if your goods can be transported please contact us via the contact us form

European Shipping

 

Country Weight Shipping Price
(exl. VAT)
Shipping method
All EU Countries* up to 250gr £6.45

DHL International Small Packet

(Tracked)

All EU Countries* 251 to 500g £7.50

DHL International Small Packet

(Tracked)

Austria up to 25kg £12.45 DPD
Belgium up to 25kg £12.45 DPD
Czech Republic up to 25kg £12.45 DPD
Denmark*** up to 25kg £12.45 DPD
Estonia up to 25kg £14.45 DPD
Finland up to 25kg £14.95 DPD
France up to 25kg £13.45 DPD
Germany up to 25kg £12.45 DPD
Hungary up to 25kg £12.45 DPD
Ireland up to 25kg £10.95 DPD
Italy up to 25kg £13.45 DPD
Latvia up to 25kg £14.45 DPD
Lithuania up to 25kg £13.45 DPD
Luxembourg up to 25kg £12.45 DPD
Netherlands up to 25kg £12.45 DPD
Romania up to 25kg £25.00 DPD
Poland up to 25kg £12.45 DPD
Portugal up to 25kg £14.45 DPD
Slovakia up to 25kg £12.45 DPD
Spain** up to 25kg £13.45 DPD
Sweden up to 25kg £13.45 DPD

**Does not include Canaria Islands, these are treat as ROW for courier shipping

***Does not include Greenland

* International Standard Service

Small items up to 500 grams (including packaging) can be shipped as DHL Packet Plus.  This service is tracked and signatures are available on over 80% or deliveries.

You will recive an automated email from DHL with your tracking details, you can track your order here;

https://www.deutschepost.de/sendung/simpleQuery.html?locale=en_GB

Please note: we are unable to send liquids by DHL packet plus (such as fragrance oils, essential oils, massage oils and room sprays).

Shipping Dangerous Goods
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Some of our products are classed as dangerous goods (Pure Essential oils, Organic essentail oils or products which contains alcohol such as Aroma Mists or Perfumes.) We can confirm that we can Ship Dangerous Goods by road ONLY. We are unable to send danagerous goos by air.

Rest Of World Shipping

Country Weight Shipping Price
(exl. VAT)
Shipping Method
USA, Canada, Norway, Australia, Switzerland, New Zealand up to 250g £7.00

DHL International Small Packet

(Tracked)

USA, Canada, Norway, Australia, Switzerland, New Zealand 251-500g £8.50

DHL International Small Packet

(Tracked)

USA, Canada, Norway, Australia, Switzerland, New Zealand 501-999g £12.00

DHL International Small Packet

(Tracked)

USA 1-4kg £34.95** TNT Courier
Canada 1-4kg £34.95** TNT Courier
Norway 1-4kg £29.95** TNT Courier
Australia 1-4kg £44.95** TNT Courier
ROW Not Listed NA Contact us for Quotes
TNT Courier
     

 

**This is an estimate only.

UK SHIPPING TERMS AND DETAILS

DESPATCH TIMES

Orders sent via the postal service are sent with a 2nd class service with UK Mail and delivered via Royal Mail (untracked).  Items sent via courier are despatched with full tracking details. 

We aim for 1-2 working days for despatch of your orders (please note at the busiest time (Oct-Dec)orders may take 3 working days,

UK Orders should be delivered within 3-5 working days after despatch.

METHODS OF DELIVERY

For UK orders we use the couriers YODEL and DPD/Interlink, if yor order is despatched via DPD/Interlink or YODEL you will receive an automatic despatch email with tracking details. 

We aim for 1-2 working days for despatch of your orders (please note at the busiest time (Oct-Dec)orders may take 3 working days,

For orders placed after 5.30pm, the working day commences at 9am the next day.  Orders are closed at our close of business (5.00-5.30pm), please do not query a despatch until this time has elapsed.

BFPO/PO BOX ADDRESSES

We cannot ship to a PO Box address via courier within the UK

Please contact us before placing an order to a BFPO address that is a courier delivery as prices will vary.

HOW TO TO GET A QUOTE FOR COUNTRIES NOT LISTED ON DELIVERY PAGE

 There is no flat shipping rate for countries outside of the EU mainland, prices start at roughly £15 and go upwards from there, depending on size and weight.  Quotes are valid for 3 working days from issue.  To obtain a quote please provide us with an item code(s) and precise shipping destination (including Zip Code).  Shipments are sent with TNT courier and are fully tracked. (The same conditions apply to all other countries not listed above)

**This is an estimate only.

Please contact us for a quotation to the countries not listed above.